Privacy Policy

Welcome to The Gaur, a collection of unique Himalayan retreats offering experiences amidst breathtaking landscapes. We take your privacy seriously and understand your concerns about your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and book reservations at our properties.

1. Information We Collect:

• Reservation Information: When you make a booking, we collect your name, email address, phone number, payment information, and arrival/departure dates.

• Website Usage: We automatically collect information about your website visits, such as IP address, browser type, operating system, referring/exit pages, and pages viewed. We may also use cookies and similar technologies to track your usage and preferences.

• Direct Communication: We collect information you provide us through emails, contact forms, or online chat, such as your name, email address, and the nature of your inquiry.

2. How We Use Your Information:

• Process Bookings: We use your reservation information to manage your booking, confirm your stay, and send you relevant information about your booked property.

• Improve Website Services: We use your website usage information to analyze visitor behavior, personalize your experience, and improve the functionality of our website.

• Marketing and Communication: We may use your contact information to send you occasional newsletters, offers, and promotional materials about The Gaur. You can opt out of receiving these communications at any time.

• Legal & Regulatory Compliance: We may use your information to comply with applicable laws and regulations, or to respond to court orders or other legal requests.

3. Sharing Your Information:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, such as payment processors, booking platforms, and email marketing providers. We only share the information necessary for them to perform their services and require them to protect your data.

• Legal Requirements: We may disclose your information if required by law, such as in response to a court order or subpoena.

• Merger or Acquisition: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, data encryption, and other security measures to safeguard your data.

5. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to remember your preferences, track website traffic, and personalize your experience. You can disable cookies in your browser settings, but this may affect the functionality of our website.

6. Your Choices and Rights:

• You can access, update, or delete your personal information by contacting us at [your email address].

• You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails.

• You have the right to object to the processing of your personal information and to file a complaint with a data protection authority.

7. Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately.

8. Changes to this Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.